FAQ’s

Does this conference have accessibility features?

We are working hard to make this conference accessible for everyone. We have chosen the local virtual conference platform Unity that is being successfully used for other accessibility conferences in Canada. Materials for the conference are created with accessibility in mind. Pre-recorded sessions will have English and French captions. We are pleased to provide CART and ASL interpretation for all of the live conference sessions, and French-English interpretation for all keynotes and many of the parallel sessions.

How do I watch a session?

Make sure you’re logged in, go to the Sessions page under Program, and click on the title of each session you are interested in viewing. Add it to your agenda (if it is not already there) by clicking on the “Register and Add to my Agenda” button. You can then join or watch by clicking the green Join/View Presentation button. Please also click on Register and Add to Agenda to view Vignettes and Pre-Recorded Sessions.

When watching the session, how do I keep the video of an ASL Interpreter always on my screen?

Your video layout in Zoom will already display the ASL interpreter in Side-by-Side Mode. You can adjust the size of the screen with the ASL interpreter by placing your cursor on the bar in between the two screens and dragging the bar side to side.

COMMENT ACCÉDER À L’INTERPRÉTATION FRANÇAIS-ANGLAIS D’UNE SESSION ? / HOW DO I ACCESS FRENCH-ENGLISH INTERPRETATION OF A SESSION?

English version follows

Pour tous les discours d’ouverture et de nombreuses sessions parallèles, une interprétation français-anglais est disponible (il y aura une note dans le programme : “Des interprètes français-anglais seront disponibles / French-English interpreters will be available”). Dans Zoom, sélectionnez le canal de langue française en cliquant sur l’icône Interprétation au bas de votre écran, puis sélectionnez Français. Vous pourrez alors entendre l’audio de la réunion traduit en français par un interprète en direct.

For all keynotes and many of the parallel sessions, French-English interpretation is available (there will be a note in the program: “Des interprètes français-anglais seront disponibles / French-English interpreters will be available”). In Zoom, select the French language channel by clicking on the Interpretation icon at the bottom of your screen and select French. You can then hear the meeting audio translated into French by a live interpreter.

Do I have to be registered to watch each session?

You must already be registered in order to watch sessions. You also must add the sessions, vignettes and pre-recorded presentations that you want to view to your agenda.

I’m getting an error message when registering for an on-demand video or a vignette.

Some organizations have blocked YouTube, and in this case you will not be able to watch the YouTube on-demand video or vignette. You can ask your organization’s technical support to unblock it for you, or watch these videos from your home computer.

I am not seeing the green join presentation button.

First, make sure you added the session to your agenda as per the above.  If you have added the session to your agenda, and are still not seeing the green join presentation button, your browser might be cached on your device. You may need to clear your browser’s cache on the join page. To do so:

  • On Windows: ctrl + F5
  • On a Mac/Apple: Apple + R or command + R
  • On Linux: F5

What time zone will the sessions be presented in?

All sessions will be presented in Eastern Time (ET).

CONTACT US FOR SUPPORT

There is a chat box for technical support available during the conference days at the bottom right corner of the website for those having trouble accessing the virtual sessions.

What browser should I use to watch the Virtual Conference?

Internet Explorer is not supported.  Get the latest Google Chrome, Firefox, Edge, Opera, or Safari
If you can’t see the login fields (where you enter your email and access code) on the My Account page and you are using an older MAC, your Mac is probably running an old operating system (OS) such as macOS 10.11 or older. Please update you MAC to at least mac 10.12.1 or please try using Firefox which may display the login fields for you.

Will the sessions be available on-demand after?

Yes, the recordings from the sessions will be available as on-demand presentations in about a week after the conference, till the end of February 2022.

Are the Presentation Slides available to download?

If the speaker provided us with a copy of their slides or other materials, they will be available in the session description of that session to download.

PARTICIPANT GUIDE

Download our DWC2021 Participant Guide for more information about navigating the conference website and participating in the conference sessions. If you still have questions after reviewing the information below, don’t hesitate to contact us at [email protected]. We are here to help!

CRWDP 

CCRW 

ONIWG

CNIB Foundation

Inclusion Canada

Realize

Rick Hansen Foundation